Our Mission Statement
To provide help and assistance including specialist advice to consumers to avoid pitfalls and to resolve timeshare problems. This service is provided, free of charge and the telephone is manned Mon – Fri 09:00 – 17:00 by our dedicated team.
We will also provide a central resource of consumer oriented information on timeshare matters for the media and other consumer organisations – including the encouragement of a positive public attitude to responsible, honest, timeshare operators. We will not shy from publicly exposing anti-consumer practices and organisations which operate in a manner detrimental to timeshare buyers and owners.
An important part of our quest will be to lobby UK and European Governments and regulatory bodies for improved protection for consumers in the timeshare environment and collect information on frauds and mis-selling etc., for action by enforcement authorities.