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Well, what can we say? What has taken a harrowing year to resolve within a harrowing year we have finally got a fantastic positive result from Seasons. We would like to say a huge thank you to you personally Daniel for all your help and guidance in this matter as without your intervention we believe this issue would have never been resolved. So thank you from the bottom of our hearts, it means so much to us. Have a wonderful Christmas Daniel and a very happy and healthy New Year.
Fondest wishes.
Andrew & Wendy
Back in March 2019 we were approached by a certain company who promised the earth to relinquish our timeshare and exit our contract, we had heard this sales patter in the past and these people seemed different and convinced us to go with them. We parted with over four thousand pounds, over twelve months later they had failed to do this, so through TCA a section 75 was compiled and submitted and we are very pleased that in about a month the bank agreed to refund the money in full. So based on this experience we would have no hesitation in recommending TCA, they were very knowledgeable and the whole process was smooth and easy.
Mr Dauris
I rang the Timeshare Consumer Association by chance having found their phone number on Google. I have been disappointed with my timeshare ownership since day one and truly believe that it was totally mis-sold. I found the advisor (named Keith) extremely considerate and helpful. Keith made the whole experience interesting with his knowledge of timeshare and whit. He came across as genuine and truly compassionate. Without sounding like a yet another timeshare salesperson he recommended a company that he believed might help me in taking action against my timeshare company and seek the financial recompense through the courts. I am so relieved that I have now got the ball rolling. Thank you TCA for being on my side.
Miss Emma M
I was contacted directly by a Legal Firm purporting to be from Marid that could take on my case. As it was an unsolicited advance I was suspicious. I contacted the Consumer Association and they dealt with my query very quickly and confirmed that the organisation was bogus. The Association also provided me with other information regarding legitimate legal firms which was very useful. I’d not used the Association before but it was good to know that they are there. I would use them for queries again.
Mrs Ingram
I contacted TCA mid morning and received a comprehensive and sensible reply within 30 min. Invaluable advice. Many thanks TCA.
Mr Spofforth
We contacted the Timeshare Association for advice about getting a refund of fees due to the lockdown and also how to cancel our timeshare ownership. We received a very quick response and an opportunity to discuss the matter by telephone. The gentleman I spoke to gave us very clear advice with suggested actions. He also said we could phone back if not successful. We followed his advice and were able to properly and amicably hand back our timeshare. Many thanks to all concerned! It is a millstone no longer round our necks!
Mrs Underwood
When I received their initial survey I was sceptical whether I would receive any result over reclaiming my annual maintenance costs. I did however complete the survey on-line and returned it as requested. Some time later I received another e-mail indicating that I could get lawyer assistance if I had paid by credit card. Unfortunately in my case I had paid by bank transfer which was not covered by TCA’s scheme but when I telephoned I was encouraged to apply to my bank directly to request a refund. I completed my banks questionnaire also with little real hope and was aghast some weeks later to receive a full refund.
Congratulation TCA. Thanks for the advice and keep up the good work.
Mr C
So helpful, put my mind at rest.
I will put your advice to good use and contact my bank.
Thank you
Mrs A
Mr Davis spent as much time as I required dealing with this matter and his advice was excellent. I am most grateful to the TCA and in particular to Mr Davis for this sound assistance advice, which will prove very valuable to me in this case.
Mr Wallace
“From the information on the Website and my initial web-chat to speaking with Natasha and Keith the service I received from the association was warm, professional and knowledgeable, always following up promptly on promises. Providing me with the information and confidence to move forward with making a claim under section 75 of the consumer credit act (1974). Big thanks and well done to the team, your assistance is genuinely appreciated.“
Mr Shotton.
“Have just read your article and I am astounded to find that I have almost been scammed!
I have received all the impressive looking paperwork asking for the fee for the procurator and showing they will be claiming E23221 on our behalf. All I have to do is pay in advance the fee requested. I even received a phone call to say that the fee had been reduced as there were now more claimants!
I stressed to the telephone caller that we got out of our timeshare when my husband was 75, about 3 1/2 years ago and have a letter saying we have no further claim on Diamond Resorts. They said this didn’t matter!
So glad A friend told me to google the company name.
Thank you for your help.“
Mr & Mrs Gunn.
“Contacted TCA after reading a number of articles, best thing I could have done, very helpful, with a great wealth of knowledge of the timeshare industry. TCA definitely deserves wider press coverage. Can’t rate the assistance provided high enough. Thank you, TCA.“
Mr Griffiths.
“Thank you again for your help, I wish I had known about you when I had the original issues with Blue green. It may have saved me a lot of money and heart ache. I am applying for my money back through my credit card.“
Mr Day.
For help or advice please contact us on info@TimeshareConsumerAssociation.org.uk or for more general advice or to share your story, comment below, maybe others can help: