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TATOC 2015 – Dealing with Claims Companies

Posted on April 29, 2015

TATOC 2015 – Dealing with Claims Companies

TATOC 2015 – Dealing with Claims Companies

RDO advice to resort owners when dealing with Claims Companies:  

“The letters from claims companies are often pitifully generic, not carrying a member name, company registration number, or a Consent Form from their client – your owner or club member. Be pedantic in your response, be proactive and test them, and you may find they are not so forthcoming in their response to you.”

Observation: This is the height of intelligence! how can one be both pedantic and proactive at the same time? Unbelievable!!!!

“Don’t panic. Be robust, be firm and be polite. Write your response, leave it for a day or so, and then go back to re-read it and if you are still happy with it, send it.”

Observation: Be robust, be firm!! commonly referred to as a tautology Mr Miskelly!!!

 

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