When engaged in buying any product or service:
- Consumers should not have to pay excessive and disproportionate extra fees (such as excessive credit card fees) when paying a seller for a product.
- The regulations prohibit traders charging consumers ‘above cost’ payment surcharges under The Consumer Rights (Payment Surcharges) Regulations 2012) which came into force on 6 April 2013
After you have bought a product:
- If you’ve bought remotely (say:-on the internet, by phone) or even at home, you should be given the information, including total costs. This total cost has to be given in writing, and if you have cancellation rights (as in all timeshare contracts or applicable timeshare regulated transactions) you should be given a cancellation form.
- If you’ve bought away from a trader’s place of business – over the internet, or in your own home (for example) you get the right to an increased ‘cooling off period’ of 14 days after buying.
- Where the seller offers a helpline number, you should not be obliged to pay more than the basic rate to contact them about something you have acquired
For more information regarding this article or assistance in any other timeshare related issues please contact the TCA on 01908 881058 or email: info@TimeshareConsumerAssociation.org.uk