As the World is making adjustments to deal with the COVID19 crisis we would like to keep you updated on how we are dealing with the crisis.

Many European governments have restricted or suspended certain commercial activities. Retail stores, bars, restaurants and cafeterias have been closed; although supermarkets and stores selling food and drink will operate as normal as will chemists, opticians and certain other establishments deemed as essential. Any business that is capable of allowing its employees to work from home, have been instructed to make the appropriate arrangements immediately.

We are very pleased to confirm that all our team are currently working from home and have full access to phones, email and management of thiswebsite. Whilst this crisis continues our team will endeavour to assist you the consumer with your enquiries, offering you knowledgeable advice and their unbiased opinion.

Many timeshare resorts are posting updates on their websites, informing their clients of the situation:

Here is a statement published on the Club La Costa World website…

“In order to adhere with global and regional guidelines and legislation, ultimately designed to keep our guests and staff safe, all CLC World resorts will need to temporarily close from Saturday 21st March 2020 until Thursday 30th April 2020. All accommodation reservations into our resorts during this period are therefore cancelled or postponed.”

Similar postings can be found on the websites of Diamond Resorts, Hyatt, Wyndham Etc. RCI also have an advice page. 

However, the back office of these companies are still functioning and despite the fact that your use for this year has been or still may be cancelled, your annual maintenance is still payable. At the time of writing we have had no confirmation that any resort is delaying or refunding this years’ maintenance.

As a large number of the enquiries that we receive relate to disputes involving Spanish timeshare resorts, it is worth investigating the situation further to see where you stand. 

In Spain the government has imposed a mandatory shutdown of certain businesses as well as restrictions on the movement of citizens. The good news for those seeking legal compensation claims for misrepresented timeshare, is that whilst the Spanish courts remain closed due to the shutdown, the word is that they are anticipating a large number of new Timeshare claims to be submitted again once the courts reopen. This is mainly due to expert lawyers continuing to compile cases whilst working from home thus ensuring justice for their claimants.

We would like to take this opportunity to wish you well during this difficult period and to let you know that we remain fully available to assist you in finding ways in which to resolve your timeshare issues or any other related problems.

Our helpline remains open between 10 till 6 CET, our online chat facility may also be used or alternatively drop us a mail:

Covid19 will eventually go away, your timeshare problems won’t. Contact us today for sound advice!

Posted on: March 20, 2020

For more information regarding this article or assistance in any other timeshare related issues please contact the TCA on 0203 519 3808 or email:

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