We are contacted daily to advise and assist clients who are desperate to get out of their timeshare agreements.  For most of these clients when they purchased their timeshare umpteen years ago, timeshare appeared to be the best thing since sliced bread; it gave clients the luxury holidays they were looking for, worldwide destinations and ultimately peace of mind.  Little did they know that now 30+ years down the line it has turned into the proverbial albatross.

Luxurious resorts are now falling into ill repair due to a lack of funds and are highly unlikely to be updated.  Maintenance fees climb ever higher each year and the ability to exchange worldwide is practically impossible with most customers only ever able to exchange into the Canary Islands or Florida, where there are the most resorts.

These clients, some now retired, pensioners or those who simply find it unaffordable, think they will be able to give back their memberships, how difficult can it be they ask? The answer is – virtually impossible.  Having contacted their resort to find out how they give it back they are somewhat shocked when their management teams inform them NO, you will either have to sell it to someone else or pass it onto your children.

This is when some desperate owners fall prey to unscrupulous ‘Exit’ companies.  We have recently been made aware of one such company – CA and M International whose address is in Fuengirola, Spain, but the website says they are based in the United Arab Emirates.

CA and M International inform the clients that they will take over the responsibility of any maintenance fees and be responsible for legal costs against their timeshare company.  Unfortunately, most clients find out too late, after handing over a substantial fee to CA and M International, that this is not the case and they are still being billed and chased for the maintenance fees. In reality CA and M International are offering relinquishments with the price tag of around £8000, with absolutely no guarantee of success.  They are also behind the meetings arranged for The Refund Action Group and Morgan Scott Marketing.

Morgan Scott Marketing also based in Fuengirola are presented as a telemarketing service who cold-call clients with no thought for Data Protection laws.  They are basically appointment makers, along with the The Refund Action Group, booking clients to see a representative of CA and M Marketing.  Clients are informed that their relinquishment and ultimately court claim for compensation is on a no win no fee basis, however invariably clients are informed that the fee to join is approximately £8K and they are expected to pay a part of this fee on the same day!

All Claims Management Company’s (CMC’s) in the UK are now regulated by the Financial Conduct Authority (FCA), so for your own protection and peace of mind, ensure that you are dealing with a UK based CMC and that any company that contacts you with a view to achieving compensation for your mis sold timeshare, can also provide you with their Firm Registration Number (FRN) which you should double check on the FCA site at https://register.fca.org.uk/.

As always if you have been contacted by CA and M International, we would love to hear your story and if you have any concerns over your timeshare please do not hesitate to contact us for advice.

Posted on: September 24, 2019

For more information regarding this article or assistance in any other timeshare related issues please contact the TCA on 0203 519 3808 or email: info@TimeshareConsumerAssociation.org.uk

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