Westgate Las Vegas, receives further reports from disappointed consumers due to shabby decor and pushy sales representatives pouncing on them at every given opportunity.
The latest report claims the reception staff are extremely unhelpful and it’s becoming more and more common for reservations to be booked incorrectly. One consumer reports that after creating a scene it was only then that the Manager was called. Apparently only he had the authority to be able to correct the booking. One good thing came from the drama, the consumer was offered a minor upgrade as way of an apology.
The upgrade in question was sufficient as the room now offered had recently been renovated, therefore the room was clean having been furnished with new furniture and a fresh coat of paint along with new bedding. The only downside was the bathroom, which didn’t seem to have been renovated along with the rest of the room. Having said that everything functioned correctly and the consumer didn’t experience any problems unlike their friends who did and they had to change rooms 3 times due to water issues.
Unfortunately, the whole resort needed a face lift. Everything looks dated. A fresh coat of paint to cover the existing fading walls and smoke stained paper. All the metal surfaces have lost their shine and the carpets are worn and threaded in places. The lifts are noisy and smeared in graffiti which was carved into the metal.
The casino in the resort is more like a corridor of table games & a few slots machines. There is enough to play, however you can walk through the entire casino in a minute or two. Alongside the casino is a betting shop which the hotel claims to be the largest in the world. The claim left consumers wondering if that is to be true or not. The betting shop however is huge and it’s probably the “smartest” area of the resort. Everything appears new and well maintained.
The other downside to this ageing hotel was the sales representatives who pounce on new arrivals as soon as they hit the reception, even pursuing clients to the lift, although they had already been repeatedly told NO. Outside the hotel, the sales representatives are just as invasive. Trying to lure consumers with the deals of free lunches and hundreds of dollars off their next stay…if they choose to re book of course.
All in all, the hotel is tired, dated and the pushy sales representatives are hiding in every corner ready to pitch and pounce on the unsuspected consumer……..Beware…………
For more information regarding this article or assistance in any other timeshare related issues please contact the TCA on 01908 881058 or email: info@TimeshareConsumerAssociation.org.uk